Subject: [Order Inquiry] Order #12345 - Issue with Delivery
Dear Amazon Customer Service，
I am writing regarding my recent order， Order #12345， that I placed on [order date]. I encountered an issue with the delivery of my package， and I would like to seek your assistance in resolving this matter.
On [delivery date]， I was supposed to receive my order， but unfortunately， I did not receive any notification from the courier about the delivery status. I checked the tracking information on the Amazon website， and it showed that the package had been delivered to my address. However， upon checking my mailbox and front porch， I found no sign of the package.
I have reached out to the courier service， but they were not able to provide any further information regarding the delivery of my package. I believe there may have been a mistake or issue with the delivery process， and I would appreciate it if you could look into this matter and provide me with a resolution.
I would like to request for a re-delivery of the package or a refund for the missing items if they cannot be located. I value the products I ordered and would like to have them in my possession as soon as possible.
I hope that you can assist me in resolving this issue promptly so that I can continue to enjoy shopping on Amazon with confidence in the quality of service provided.
Thank you for your attention to this matter. I look forward to hearing from you soon with a resolution to this problem.
Sincerely，
[Your Name]
[Amazon Customer ID]
[Contact Number]
[Email Address]
